Email Support

Currently we only offer email support for our agent and monitoring service, if you need help either installing your agent or if your installed agent isn't working properly, create an account  and open a trouble ticket, emails to our support team will not be answered without an associated ticket. 

Community Discussion

If you would like to ask for support in our community fourms or ask questions about how our monitoring service can help monitor your environment, track server performance, or keep your servers more secure please feel free to visit our support forums . 

Professional Services

Our entire team of engineers have extensive enterprise experience with everything from Solaris andf Linux to Windows 2003 Server, if you would like our support team to investigate an issue you are experiencing with your server outside of problems specific to our agent then please email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it we are more then willing to help resolve any problems you are experiencing. 

Our professional services is charged at $100/hr, customers who are interested in utilizing The Tek, LLC for their support needs will be required to purchase support in 5 hour blocks.